Terms and Conditions

Man With a Van East Ham Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van East Ham provides transport, removal and related services within East Ham and the wider area. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not place a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, business or organisation that makes a booking with us or otherwise uses our services.

1.2 Services means any man and van, removal, transport, loading, unloading, packing, collection, delivery, or related services provided by us.

1.3 Vehicle means any van or other vehicle used by us to provide the services.

1.4 Goods means the items that you ask us to move, transport, collect, store, or otherwise handle.

1.5 Order means a booking or confirmed request for services, whether made by telephone, online, or in any other way accepted by us.

1.6 Terms means these Terms and Conditions, as amended from time to time.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including collection and delivery of items, moving of household or office goods, and related loading and unloading.

2.2 Our services are available in East Ham and surrounding areas, as specified at the time of booking or as agreed between you and us.

2.3 We reserve the right to refuse to carry any goods that are prohibited, unsafe, illegal, hazardous, or otherwise unsuitable for transportation in our reasonable opinion.

3. Booking Process

3.1 Bookings can be made by you via our accepted booking channels. By placing a booking you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3.2 When you place a booking, you must provide accurate and complete information, including collection and delivery addresses, access details, dates and times, description and quantity of goods, and any special requirements.

3.3 Any quotation we provide is based on the information you supply. If the information provided is incomplete or inaccurate, or if the circumstances of the job differ on the day, we may adjust the price accordingly.

3.4 A booking is only confirmed when we explicitly accept it. We may decline or cancel any booking at our discretion, including where we believe the work cannot be completed safely, legally, or within our capacity.

3.5 You are responsible for ensuring that any required parking restrictions, permits or permissions are arranged prior to our arrival. Any fines or penalties incurred due to a lack of appropriate permissions may be charged to you.

4. Quotations and Pricing

4.1 Quotations may be given as fixed price or based on hourly rates. The type of quotation will be explained at the time of booking.

4.2 Quotations are usually based on the information you provide about the volume of goods, access conditions, and distance. If actual conditions differ, additional charges may apply.

4.3 Prices may include or exclude items such as congestion charges, tolls, parking fees, waiting times, additional labour, packing materials, and extra journeys. Any such costs will either be included in the quote or charged separately as notified to you.

4.4 We reserve the right to change our prices at any time, but such changes will not affect confirmed bookings unless the booking details are amended.

5. Payments

5.1 You agree to pay for the services in full in accordance with the payment terms communicated at the time of booking.

5.2 We may require a deposit to secure your booking. Any deposit amount and due date will be specified when you make your booking. Your booking may not be confirmed until the deposit is received.

5.3 The balance of the payment is usually due on completion of the service, unless agreed otherwise in writing. We may refuse to unload goods until payment has been received.

5.4 We accept payment methods as notified to you at the time of booking. You must ensure that you have the means to pay on the day of the service.

5.5 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, and we may withhold goods until full payment is received.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Your right to cancel or amend may be subject to time limits and charges as set out in this section.

6.2 We may allow cancellations without charge if sufficient notice is given, typically more than 48 hours before the agreed start time. Any specific cancellation policy will be explained at the time of booking.

6.3 If you cancel within a shorter period before the booked time, we may retain part or all of any deposit paid, or charge a cancellation fee to cover our costs and loss of work.

6.4 If you are not present at the agreed collection address at the scheduled time, or if we cannot gain access, this may be treated as a late cancellation and charges may apply.

6.5 If you wish to change the date, time, or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in additional charges.

6.6 We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will aim to rearrange the service at a mutually convenient time. Our liability for such cancellation is limited to any amounts paid for the affected booking.

7. Client Responsibilities

7.1 You are responsible for ensuring that your goods are adequately packed and protected, unless you have requested and we have agreed to provide packing services.

7.2 You must ensure that both collection and delivery locations are safe and accessible for our vehicle and staff, including suitable parking, clear access routes, and any necessary permissions.

7.3 You must be present, or have a responsible representative present, at both collection and delivery addresses to supervise and direct the work. You or your representative must check that all goods are loaded and unloaded as required.

7.4 You must inform us in advance of any fragile, valuable, or unusually heavy items, and of any items that require special handling.

7.5 You must not ask our staff to disassemble or reassemble items that could be damaged by such work unless we have agreed to provide this service. Any such work is carried out at your risk unless separately agreed otherwise.

8. Goods We Do Not Carry

8.1 We do not carry illegal goods, firearms, explosives, flammable or hazardous materials, live animals, perishable food, cash, jewellery of high value, important documents, or any item that may be deemed dangerous or unsuitable for transport.

8.2 If you include any prohibited items without our knowledge, you do so entirely at your own risk. We will not be liable for any loss, damage, or legal consequences arising from such items and reserve the right to remove or dispose of them safely.

9. Liability for Loss or Damage

9.1 We will take reasonable care in handling and transporting your goods. However, you acknowledge that some risk of loss or damage is inherent in moving goods.

9.2 Our liability for loss of or damage to goods, whether arising from negligence or otherwise, is limited to a reasonable amount, having regard to the value of the goods and the price paid for the services, unless a higher level of cover has been expressly agreed in writing.

9.3 We are not liable for loss or damage arising from faulty or inadequate packing that was not carried out by us, inherent defects or vulnerabilities in the goods, normal wear and tear, atmospheric or environmental conditions, or handling that we advised against but you insisted upon.

9.4 We are not responsible for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or emotional distress.

9.5 If we are found liable for loss or damage, our liability shall not exceed the lower of the cost of repair, the current market value of the goods, or any agreed liability cap.

9.6 You must inspect your goods as soon as reasonably possible after delivery and notify us in writing of any loss or damage within a reasonable time, typically within 48 hours. Failure to do so may affect our ability to investigate or accept liability.

10. Access, Property Damage and Delays

10.1 You are responsible for ensuring that there is adequate access at the collection and delivery addresses, including appropriate clearance for large items and safe access for our staff.

10.2 We are not liable for any damage to property, including walls, floors, or doorways, where such damage arises from moving items at your request in confined or awkward spaces, provided we have taken reasonable care.

10.3 We are not responsible for delays or failures to complete the service arising from circumstances beyond our reasonable control, including traffic conditions, road closures, accidents, severe weather, or delays caused by you or third parties.

11. Waste and Disposal Regulations

11.1 We comply with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove items for disposal where this has been expressly agreed as part of the service.

11.2 Certain items must be disposed of at licensed facilities and may incur additional charges. This can include electrical items, furniture containing fire retardant materials, construction waste, and other regulated materials.

11.3 You must not present for removal any hazardous, toxic, or controlled waste, including chemicals, asbestos, medical waste, or similar materials. If such items are discovered, we may refuse to carry them and may charge for any time or costs incurred.

11.4 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not infringe any third-party rights.

12. Insurance

12.1 We maintain appropriate insurance for our vehicles and our business activities, as required by law and industry practice.

12.2 It is your responsibility to arrange any additional insurance cover that you consider necessary for your goods, especially for high-value or particularly fragile items.

13. Complaints

13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.

13.2 We will investigate complaints in good faith and aim to respond within a reasonable period. You agree to cooperate with any reasonable requests for information or evidence.

14. Data Protection and Privacy

14.1 We will collect and process personal information about you as necessary to provide the services and manage our business.

14.2 We will handle your personal data in accordance with applicable UK data protection laws. Your details will not be sold to third parties, but may be shared with trusted partners or subcontractors where needed to provide the services.

15. Subcontracting

15.1 We may from time to time use subcontractors or third-party providers to perform part or all of the services. We will take reasonable steps to ensure that such parties are competent and reliable.

15.2 These Terms apply equally to work carried out by our subcontractors or third-party providers on our behalf.

16. Variation of Terms

16.1 We may update or amend these Terms from time to time. The version in force at the time of your booking will apply to that booking.

16.2 Any changes to the scope of services, pricing, or specific terms for a particular booking must be agreed by us and you and confirmed through our booking communication.

17. Severability

17.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and interpreted in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.