Terms and Conditions – Man With A Van East Ham

These Terms and Conditions apply to all bookings made for Man With A Van East Ham and related moving, transport, and removal services. By placing a booking, the customer agrees to these terms in full. If a customer does not accept any part of these terms, the service should not be booked. These terms are designed to set out the rights and responsibilities of both parties clearly, so that each van removal service is completed in a safe, lawful, and professional manner.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and “you” or “the customer” mean the person requesting the work. The agreement covers domestic and commercial transport work, single-item collections, part-load moves, furniture relocation, loading assistance, and similar man with a van services. Any quotation or estimate given before booking is based on the information supplied by the customer and may change if the job details differ on the day.

The customer must ensure that all information provided is accurate and complete. This includes the collection and delivery addresses, access conditions, parking restrictions, item sizes, weight, number of floors, presence of lifts, and any handling difficulties. Where information is incomplete or misleading, we may revise the price, change the number of crew members, alter the vehicle required, or refuse the job if it cannot be carried out safely.

A booking is only confirmed once we have accepted the job and, where required, received any deposit or booking fee. No service is guaranteed until confirmation has been issued. We may provide written confirmation by message, email, or other agreed method. The confirmation will normally include the date, time, service type, and pricing basis. Any special arrangements must be agreed in writing before the moving date.

The customer is responsible for ensuring that the scheduled date and time are suitable and that someone authorised is present to give instructions, approve access, and sign off the work if needed. If the customer asks for a change to the booking, we will do our best to accommodate it, but changes are subject to availability and may affect the price. A request to change the booking does not automatically cancel the original agreement.

Where the service involves loading, unloading, or lifting items, the customer must make sure the items are ready for collection unless we have agreed to assist with packing or preparation. Fragile, valuable, or unusually heavy goods should be declared in advance. We may refuse to move items that are prohibited, unsafe, unstable, or not suitable for transport in our judgment. This applies to any house move van service or single-item transport request.

Prices are normally based on the nature of the work, journey distance, waiting time, labour required, vehicle size, and any additional services requested. Unless otherwise stated, quotes are exclusive of unforeseen extras arising from incorrect information or changes made on the day. If the job takes longer than expected because of access issues, delays, additional items, or customer instructions, further charges may apply. All prices are stated in sterling and may include VAT where applicable.

Payment terms will be set out at the time of booking or on the invoice. In many cases, full payment is due on completion of the service, although a deposit, part-payment, or upfront charge may be required to secure the booking. We accept the payment methods agreed in advance, and payment must be made without deduction or set-off unless required by law. If a payment is declined or delayed, we may withhold completion documents or future bookings until the amount due is settled.

Customers must pay for any additional work authorised during the job, including extra mileage, waiting time, congestion-related delays, parking charges paid on behalf of the customer, additional labour, dismantling, reassembly, or disposal services not included in the original quote. For transparency, we aim to explain extra charges as soon as reasonably possible. A man and van removal agreement is not fixed-price if the scope of work changes materially after the booking has been made.

The customer may cancel or postpone a booking by giving us notice as early as possible. Any deposit or booking fee may be non-refundable where this has been made clear at the time of booking, particularly if the date has been reserved exclusively or costs have already been incurred. If the customer cancels at short notice, a cancellation charge may apply to cover lost time, vehicle allocation, staffing, or preparatory costs. The closer the cancellation is to the scheduled time, the more likely charges will apply.

Where a booking is postponed, we will try to agree a new date, but we cannot guarantee availability. If the new date is not suitable, the original cancellation terms may still apply. If the customer is not present at the agreed time, cannot provide access, or fails to make the items available, this may be treated as a no-show. In such cases, waiting time, wasted journey costs, and any non-refundable deposits may be charged.

We may cancel or postpone the service where circumstances beyond our reasonable control make performance impractical or unsafe. This includes severe weather, road closures, vehicle breakdown, illness, staff shortage, accidents, legal restrictions, or where the customer has provided inaccurate information. If we cancel for reasons within our control, we will use reasonable efforts to rearrange the job or refund any pre-paid sums for work not carried out. This is standard for a van hire with driver service structure where timing and access can affect delivery.

Liability and customer responsibilities

The customer must ensure that items are adequately packed, protected, and suitable for transport unless we have agreed in writing to provide packing or wrapping. We are not responsible for damage arising from poor packaging, hidden defects, unsuitable containers, overloading, or the movement of items that were already damaged or unstable before collection. The customer should remove loose contents, secure doors and drawers where needed, and declare any item requiring special handling.

We will take reasonable care when carrying and transporting goods, but our liability is limited to direct loss or damage caused by our negligence and only to the extent permitted by law. We are not liable for indirect losses such as loss of profit, missed appointments, inconvenience, emotional distress, or consequential costs. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

If any item of special value is being moved, the customer should notify us in advance and consider obtaining appropriate insurance cover. Valuable goods, antiques, jewellery, cash, documents, and sentimental items should not be entrusted to the service unless agreed beforehand. We may decline to carry items of exceptionally high value, hazardous nature, or items that require specialist handling, licensing, or temperature control. Our van and man service is designed for general transport and removal tasks, not specialist freight.

Waste handling and legal disposal rules

Where the booking includes waste removal, the customer must provide an accurate description of the materials to be collected. We only remove waste in accordance with applicable UK waste legislation and local disposal requirements. Waste may include household rubbish, furniture, unwanted items, packaging, or general clearance material, but it must be lawful to collect, transport, and dispose of it. We do not accept hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, pressurised containers, oils, or any material that requires specialist licensing unless expressly agreed and lawfully permitted.

The customer is responsible for declaring the nature and origin of waste. If waste has been misdescribed, we may refuse collection, charge additional fees, or return materials to the customer where lawful and practical. Waste must not include stolen items, controlled substances, or items that are not legally owned by the customer or authorised for disposal. We may ask for reasonable proof that the customer has authority to dispose of the waste before accepting it for transport.

All waste handled under a man with a van removal arrangement will be managed in a lawful and environmentally responsible way. Where required, we or our subcontractors will use appropriate licensed facilities. The customer acknowledges that duty of care obligations may apply and agrees not to instruct us to dispose of materials unlawfully, dump waste, or misrepresent the contents of a load. Any request that would cause a breach of waste law may be refused immediately.

Access, property, and site conditions

The customer must make suitable arrangements for access to the collection and delivery premises. This includes any permits, permissions, keys, lift access, parking arrangements, or building rules that are needed for the service. If restricted access results in delays or extra labour, additional charges may apply. We are not responsible for delays caused by blocked driveways, unavailable loading bays, poor signage, security restrictions, or unsafe access routes not disclosed in advance.

The customer must protect floors, walls, stairwells, door frames, and other surfaces where items may be moved through the property. We will exercise reasonable care, but we cannot guarantee that no marks or minor scuffs will occur during normal handling, especially in narrow or difficult access areas. If the customer requests that we move an item through a route that appears unsafe or likely to cause damage, we may refuse to proceed until the issue is resolved.

Where dismantling or reassembly is included, we will use reasonable skill and care, but we are not responsible for pre-existing faults, missing fittings, or instability caused by poor manufacture or previous assembly. The customer should keep any screws, bolts, and fittings secure and identify any items requiring specialist tools. In all cases, the customer remains responsible for ensuring that the property and the goods are ready for the agreed man with a van service.

Insurance, claims, and complaints

If the customer believes an item has been lost or damaged during the service, they should notify us as soon as reasonably possible and provide supporting details. Claims should include a description of the item, the nature of the damage, the date of the job, and any relevant photographs or evidence. Failure to notify us promptly may affect our ability to investigate the matter fairly. Any claim must be based on direct loss and must be supported by reasonable proof of value.

We may request inspection of the item, packaging, or damage before any claim is admitted. Where compensation is payable, it will be limited to the reasonable repair cost or replacement value of the item, taking into account age, wear, condition, and depreciation, unless a higher liability is required by law or agreed in writing. The customer is encouraged to maintain their own insurance for goods in transit where appropriate.

Any complaint about the service should be raised promptly and respectfully so it can be reviewed. We will investigate complaints in good faith and aim to resolve them fairly. This may include clarification, an apology, a service adjustment, or a financial resolution where appropriate. A dispute does not remove the customer’s obligation to pay undisputed sums due under the booking. This applies equally to a man with a van removal service and to smaller collection jobs.

Force majeure, subcontracting, and general terms

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by events outside our reasonable control. These may include extreme weather, fire, flood, strike action, traffic incidents, road closures, government action, public emergencies, utility failures, or similar events. In such cases, performance may be suspended until it is reasonable to continue, and any agreed timings will be adjusted accordingly.

We may use subcontractors or additional helpers to perform all or part of the service. Where we do so, we remain responsible for the service we have agreed to provide, subject to these Terms. The customer must not ask any member of our team to carry out unlawful, unsafe, or prohibited work. If the customer acts abusively, threatens staff, interferes with the service, or requests conduct that may breach the law, we may terminate the job immediately and charge for work already completed.

If any clause in these Terms is found to be invalid, unlawful, or unenforceable, the remaining clauses will continue in full force and effect. A failure by us to enforce a provision on one occasion does not waive our right to enforce it later. These Terms represent the entire agreement between the parties for the booked service, unless a variation has been agreed in writing. No oral statement should be relied upon unless confirmed.